Last Updated: October 13, 2026 (v2026-10-12)
Privacy Policy
Furniture Assembly Pros of NC
Operated by Red-Snake Technology LLC
Holly Springs, North Carolina, USA
Introduction
Furniture Assembly Pros of NC is a service brand operated by Red-Snake Technology LLC (“Company,” “we,” “us,” or “our”).
This Privacy Policy describes how we collect, use, disclose, store and protect personal information when customers visit FurnitureAssemblyNC.com, request quotes, book services, communicate with us, receive furniture assembly or related services, and electronically review or sign service documents.
This Policy also applies to our electronic Service Completion Agreement signing and document-access system.
Our Terms of Service are available at https://furnitureassemblync.com/terms.php.
1. Information We Collect
We may collect information reasonably necessary to provide and document our services.
Customer and contact information
- Name
- Email address
- Telephone number
- Service address
- Appointment information
- Order and invoice references
- Information concerning the customer or an authorized representative
Service information
- Product descriptions, manufacturers and models
- Product links and assembly instructions
- Photographs, videos, measurements and uploaded documents
- Work instructions and service requests
- Site conditions, mounting surfaces and known hazards
- Quotes, approved changes, invoices and payment status
- Technician notes, inspection results and completion records
- Customer communications, complaints and warranty requests
Booking acceptance records
When a customer accepts the Terms, Privacy Policy, or a required Addendum on a booking form, we keep that acceptance separately from any later signature. The record may include the document type and version, the checkbox wording, the acceptance time, the IP address, the user agent, the method, and the page. A later Service Completion Agreement does not replace that record.
Electronic agreement information
When a customer electronically reviews or signs a Service Completion Agreement, we may collect and maintain:
- Agreement identifier
- Related service-order identifier
- Agreement type and version
- Applicable Terms of Service and Addendum versions, when those versions were recorded
- Name entered or confirmed by the signer
- Electronic consent and acknowledgement records
- Handwritten electronic signature
- Server-recorded timestamps
- IP address associated with access and signature submission, stored in encrypted form
- Browser and user-agent information
- Device category, when reasonably identifiable
- Signing session and audit events
- Document access records
- Signed PDF and its integrity hash
- Email processing and document-delivery records
These records help document transactions, provide copies of agreements, investigate unauthorized activity and resolve disputes.
An IP address, device description or access event does not independently establish the signer's identity or prove that every word was read.
We do not use handwritten signature data for biometric identification unless that practice is separately disclosed and lawfully authorized.
Payment information
When payment services are provided by third parties, those providers may collect payment credentials under their own privacy policies.
We may receive transaction amounts, dates, payment status and limited payment-method details.
We do not intentionally collect complete payment-card information outside an authorized payment arrangement.
Website information
Our website and relevant service providers may collect IP addresses, browser details, pages visited, cookie identifiers, referral information, diagnostic events and information concerning interactions with website features.
2. Electronic Signatures and Signed Documents
Customers may receive a unique, secure signing link, including a link manually sent by the technician through an ordinary text-message conversation. The website does not send that message through an automated text service.
The link provides access to the applicable service completion document. Signing pages are not used to load advertising pixels.
If a customer electronically signs, we preserve the finalized agreement and related evidence concerning the signing process.
The final agreement may be made available in the Company's authorized administrative records, through a secure customer document-access link, through email when a usable address is provided, and through an existing linked website chat when that order already has one. Email acceptance by the mail system is not proof the message reached the inbox.
The signing link and signed-document access link are separate.
A document-access link does not create a general customer account and does not automatically combine documents from unrelated orders.
Anyone with access to an unexpired document link may potentially be able to view the associated record. Customers should keep links private and contact us if a link appears to have been disclosed without authorization.
We may expire, revoke or reissue access links. A document link is currently issued for 30 days. Expiration does not automatically delete the underlying signed agreement.
3. How We Use Information
We may use collected information to respond to inquiries, provide estimates, schedule appointments, perform authorized services, communicate with customers, prepare orders and invoices, record work completed or left incomplete, document safety conditions, obtain and preserve electronic consent, process and verify signing events, generate signed PDFs, provide access to customer documents, send transactional messages, maintain service and warranty records, resolve complaints and disputes, detect security incidents or fraud, maintain website functionality, comply with applicable legal obligations, protect legitimate business and legal interests, and measure website usage and advertising effectiveness where permitted.
We do not treat acceptance of a service agreement as consent to receive unrelated marketing messages.
4. Electronic Signature Evidence
Electronic signature evidence may include the document version, consent wording, signing timestamps, the server-observed IP address, limited browser information, signature data and events demonstrating that the document was presented and the signing action was submitted.
Technical records are maintained to help establish the circumstances of the transaction.
Such records do not guarantee personal identity verification.
We do not claim that a customer necessarily read all provisions simply because the document was displayed or scrolled.
5. Photographs and Videos
Photographs or videos may be obtained for estimates, identifying products, documenting existing damage, recording work conditions, documenting completion and addressing warranty or legal issues.
Service documentation is separate from marketing authorization.
We do not use identifiable customer photographs for public promotional purposes without separate appropriate permission.
6. Customer Communications
Customers may be contacted regarding quotes, appointments, arrival information, service questions, approved changes, electronic signing links, completed agreements, invoices and receipts, warranty issues and customer-support inquiries.
Signing links may be manually delivered through ordinary SMS. The Company does not currently require an automated SMS delivery service for electronic signing.
Standard carrier message and data charges may apply.
Marketing messages, if any, are governed by applicable consent requirements.
Customers may request that nonessential communications stop. Certain transactional or legally required communications may still be necessary.
7. Cookies, Analytics and Chat
Our website may use essential cookies and, subject to applicable consent requirements, analytics and advertising technologies.
Providers may include Google Analytics, Google Ads, mapping and address tools, hosting services, and HireLatch for customer chat. The cookie banner offers Accept, Reject non-essential, and Manage preferences. Google Analytics (G-YEPTWSQNZC) and Google Ads (AW-18347512413) load only when the matching non-essential consent is given. Meta / Facebook Pixel is not currently loaded.
The use of nonessential technologies follows the website's implemented cookie-consent settings.
Electronic signing and confidential document-access pages should not load advertising pixels or unnecessary analytics.
Chat messages may be processed by the Company's chat service provider, including AI-assisted systems where applicable.
8. Disclosure to Service Providers
Information may be disclosed when reasonably necessary to service providers supporting website hosting, private storage and backup, email transmission, payment processing, customer communications, chat infrastructure, IT security, accounting, insurance and legal services.
Only information reasonably necessary for the relevant function should be disclosed.
We may also disclose information when required by law, legal process, a valid government request or when reasonably necessary to establish, exercise or defend legal claims.
In a lawful business transfer, information may be transferred subject to applicable requirements.
9. Data Security
We do not sell personal information for money.
We use reasonable administrative, physical and technical safeguards appropriate to the information processed.
Our electronic signing system is designed to use private document storage, restricted administrative access, secure access tokens, integrity checks and protected signing records.
Where implemented, sensitive IP-related evidence is stored in encrypted form and signing tokens are stored as cryptographic hashes. That is how the current signing code is written. Signed PDF files are stored in a private directory. They are not encrypted as files.
No electronic or physical security system guarantees absolute protection. If a security incident requires notice under North Carolina’s Identity Theft Protection Act, we provide that notice.
Customers should avoid sharing private signing or document-access links.
10. Retention
We retain customer and service information for periods reasonably necessary for service delivery, accounting, warranty administration, insurance, legal compliance, transaction records and dispute resolution.
Signed agreements and related evidence may be retained longer than temporary access links.
An expired signing or document-access link does not mean that the agreement has been deleted.
Relevant information may be preserved during an active dispute, investigation or legal hold.
We do not promise a specific deletion date unless one is separately established in an applicable retention schedule.
Information no longer reasonably required may be deleted, de-identified or otherwise disposed of in accordance with applicable law and operational requirements.
11. Customer Access and Requests
Customers may contact us to obtain a copy of a signed agreement, request a replacement document-access link, correct inaccurate contact information, report an incorrect service record, ask questions about electronic signature information, request information concerning their personal information, make applicable correction or deletion requests, or request a paper copy of an electronic agreement.
We may verify the requester's authority before releasing private documents.
We may preserve records when needed to meet legal obligations, document transactions or resolve disputes.
Corrections to a finalized signed agreement will be handled through a separate correction or replacement record. The original signed document will not be silently altered.
12. Children
Our services and online booking system are intended for adults or authorized representatives.
We do not knowingly solicit information directly from children under 13 through services directed to them.
13. Third-Party Services and Links
Independent platforms, payment systems, manufacturers, social-media services and other third-party sites operate under their own privacy practices.
Their services may apply separate terms.
14. Changes to This Policy
We may update this Policy to reflect changes in law, security, technology or business practices.
The effective date and version will identify the published policy.
Updates will not silently modify the contents of a previously finalized signed agreement.
Where additional notice or consent is required, we will provide it.
15. Contact
Furniture Assembly Pros of NC
Operated by Red-Snake Technology LLC
Holly Springs, North Carolina, USA
Service Hours: 9:00 AM–7:00 PM
Website: https://furnitureassemblync.com
Email: info@furnitureassemblync.com