Last Updated: October 13, 2026 (v2026-10-13)
Terms of Service
Furniture Assembly Pros of NC
Operated by Red-Snake Technology LLC
Introduction
These Terms of Service govern services provided by Furniture Assembly Pros of NC, a service brand operated by Red-Snake Technology LLC (“Company”).
They apply to customer inquiries, bookings, service orders, authorized work, electronic communications and applicable service completion documentation.
The terms accepted when a service is booked or otherwise authorized generally govern that transaction, subject to any later mutually agreed modification.
Applicable service-specific addenda supplement these Terms. The Outdoor Addendum and the Fireplace Addendum are accepted before the relevant work begins. A Service Completion Agreement, if signed at /sign/{token}, comes after the service and does not replace those earlier acceptances.
1. Services
The Company provides services that may include furniture assembly, furniture disassembly, minor furniture adjustments and repairs, beds, wardrobes, shelving and cabinet assembly, TV and wall mounting, wall anchoring, gym and exercise equipment assembly, indoor and outdoor furniture assembly, outdoor structure and shed kit assembly, and other specifically agreed assembly-related labor.
Only work included in the confirmed Service Order or separately authorized is included.
Unless expressly agreed and legally permitted, work excludes electrical installation, plumbing, gas work, structural engineering, major construction, building wiring, drywall finishing, painting, concealed utility relocation, haul-away or disposal, and regulated professional work outside the Company's authorized scope.
2. Outdoor Structures
Shed kits, gazebos, pergolas, greenhouses, outdoor storage kits and related products are subject to the Outdoor Structure & Shed Assembly Addendum.
The customer must provide appropriate product information, a suitable prepared base, lawful site access and necessary customer-side approvals.
The Company does not provide engineering or code certification merely by beginning assembly.
Manufacturer-required outdoor anchoring is subject to the special safety restrictions in the Outdoor Addendum.
3. Quotes and Pricing
Quotes are based on the information reasonably available.
Unless clearly designated as a fixed written price, a quote is an estimate.
Price or completion time may be affected by product condition, complexity, missing components, site access, installation conditions and additional authorized work.
Significant changes in work scope or price must be approved before the additional payable work is performed.
Approval may be documented through a retained written or electronic communication.
A post-service signature does not automatically authorize previously unapproved charges.
Payment is due upon service completion unless otherwise agreed in writing.
4. Booking and Appointments
Customers must provide accurate contact, product, location and service information.
Appointment times and arrival windows are estimates.
Scheduling may be affected by traffic, weather, previous jobs, safety conditions or unexpected product complexity.
An adult customer or authorized representative must be available or another arrangement must be approved.
5. Customer Responsibilities
The customer is responsible for providing safe access, having authority to approve the work, supplying available parts and product instructions, providing a reasonably clear work area, disclosing known site hazards, identifying known utilities near mounting locations, keeping children and pets away from active work, approving final product placement, following manufacturer use and maintenance instructions, and allowing a reasonable opportunity for inspection of completed work.
6. Product Defects and Missing Parts
The Company does not manufacture customer-supplied furniture, equipment or installation hardware unless expressly stated.
Manufacturer defects, missing parts, weak materials, damaged products, inaccurate manuals and other third-party product defects may affect assembly.
The Company may stop or limit work where continued installation would be unsafe.
Nothing in this provision excuses damage directly caused by the Company's negligent performance to the extent liability cannot lawfully be excluded.
7. Minor Repairs and Reinstallation
Repairs to previously damaged furniture, cabinets, shelves or mounting points may not restore their original strength, appearance, alignment or manufacturer load rating.
Repair work may require approved replacement fasteners, different mounting points or additional holes.
Cosmetic finishing or structural restoration is not included unless expressly authorized.
8. Wall Mounting and Anchoring
Mounting safety depends on wall materials, studs, concealed utilities, mounting hardware, product requirements and site conditions.
The customer must disclose known hazards and provide compatible products and hardware unless otherwise agreed.
Approved mounting may require holes in walls or other surfaces.
The Company may decline or stop work when conditions are unsafe.
9. Declined or Incomplete Indoor Wall Anchoring
Anchoring status may be documented as completed, not required, declined by the customer, unable to complete, or not included in authorized work.
An item left unsecured may tip, fall or detach, potentially causing serious injury or property damage.
The Company may record unresolved anchoring conditions in the Service Completion Agreement.
The customer must follow written safety warnings and must not use an item in a manner reasonably identified as unsafe.
Customer acceptance does not authorize the Company to perform work contrary to applicable law or mandatory safety requirements.
Outdoor structures subject to manufacturer-required anchoring are governed by stricter provisions in the Outdoor Addendum. This indoor section does not allow a customer to decline manufacturer-required outdoor anchoring and leave the structure as accepted for use.
10. Safe Use, Loading and Maintenance
Customers must follow manufacturer instructions and applicable load limits.
Customers should avoid overloading, climbing, pulling, hanging, impact, unsafe relocation and unauthorized modifications.
Customers should periodically inspect accessible fasteners and stop using an item that becomes unstable or damaged.
The Company is not responsible to the extent a failure is caused by misuse, improper loading, unauthorized modification or other causes not attributable to the Company's performance.
11. TVs, Electronics and Exercise Equipment
Services generally cover physical assembly and mounting.
Unless separately authorized, the Company does not diagnose or warrant electronics, motors, firmware, software, internal wiring, connectivity, sensors, calibration or manufacturer-supplied electrical components.
A basic function check, when performed, is not a professional electrical inspection.
11A. Electric Fireplaces and Plug-In Heating Products
Electric fireplace furniture and related plug-in appliances are subject to the Fireplace Addendum.
The Company may assemble furniture and install a manufacturer-provided appliance module as authorized.
Hardwiring, circuit modification, gas, fuel, venting, plumbing and HVAC work are excluded.
11B. Powered Furniture
For powered recliners, adjustable beds and similar furniture, service is limited to authorized mechanical assembly and reasonable basic functional observations.
Manufacturer electronic systems are excluded from the Company's workmanship warranty except to the extent a failure results from the Company's own work.
11C. Children's Furniture
Bunk beds, loft beds and similar products must be assembled subject to manufacturer safety requirements, available components and applicable restrictions.
Missing mandatory safety components may require suspension or refusal of the work.
12. Additional Work
Customer-requested changes depend on technician availability, materials, safety and agreed pricing.
Significant additional payable work requires prior customer approval documented in a retained form. That approval is required before the extra work, not afterward through the completion signature.
13. Inspection and Service Completion
The customer will be given a reasonable opportunity to review completed work.
Inspection may concern visible condition, placement, alignment, stability, doors, drawers, moving parts, mounting and authorized service tasks.
The Company may prepare a Service Completion Agreement identifying work actually performed, unfinished items, existing defects, missing parts, customer observations, safety and anchoring status, and other material exceptions.
The agreement may be signed electronically after the service. Signing confirms the recorded acknowledgements and the signer's intention to sign. It does not automatically establish that all work is free from hidden defects or waive rights that cannot lawfully be waived.
Customers may raise concerns before signing.
Refusal to sign does not automatically establish service acceptance, waive legal rights or cancel amounts otherwise lawfully owed for authorized work.
13A. 7-Day Limited Workmanship Warranty
For services ordered on or after October 13, 2026, the Company provides a seven (7) calendar-day limited workmanship warranty covering assembly labor actually performed by the Company. The period begins on the date the assembly service was completed, which may differ from the date the completion agreement is signed.
This warranty covers verified defects directly resulting from improper assembly performed by the Company. If a qualifying workmanship issue is reported during the warranty period, the Company will have a reasonable opportunity to inspect the affected work and, where appropriate, correct or reperform the affected assembly labor without an additional labor charge. A report received within those seven calendar days is kept even if the inspection happens later. A report after the seventh day is not automatically invalid.
Orders placed while the prior 30-day limited workmanship warranty was the published term keep that 30-day warranty. This change does not shorten a warranty already promised for an existing order.
This limited warranty does not independently cover manufacturer defects, defective or missing components, ordinary wear and tear, misuse, overloading, unauthorized relocation or modification, third-party work, or damage unrelated to the Company's workmanship. It does not waive or restrict rights and remedies that cannot lawfully be excluded, and it does not limit liability for the Company's own negligence where the law does not allow that limit.
14. Cancellations and Work Interruptions
Customers are encouraged to provide at least 24 hours' notice for cancellations or rescheduling.
The Company may reschedule, suspend or refuse service where safety, access, weather or other substantial conditions prevent reasonable performance.
Charges for previously authorized and performed work remain subject to the agreed pricing and applicable law.
15. Photographs and Documentation
The Company may reasonably document work conditions, existing damage, completed services and relevant concerns using photographs, videos or notes.
Public promotional use of identifiable customer property or individuals requires separate appropriate permission.
The Privacy Policy governs personal information processing.
16. Manufacturer Warranties
Manufacturer and seller warranties on customer-supplied products remain with the applicable third party.
The Company does not guarantee third-party products, structural performance claims or continued warranty eligibility unless expressly stated in writing.
17. Limitation of Liability
To the maximum extent permitted by applicable law, the Company is not responsible for loss or damage to the extent caused by third-party product defects, pre-existing damage, undisclosed site conditions, customer misuse, overloading, improper maintenance, unauthorized modifications, customer-supplied defective hardware or unrelated third-party acts.
To the extent lawfully enforceable, the Company excludes indirect, incidental, special and consequential damages arising from the particular service.
To the extent permitted by law, total contractual liability for a specific service will not exceed the amount paid for that service.
This limitation does not apply where prohibited by applicable law and does not eliminate liability for conduct or remedies that cannot lawfully be excluded or restricted.
The enforceability and scope of this provision must be reviewed by North Carolina counsel before publication.
18. Customer-Caused Claims and Indemnification
To the extent permitted by applicable law, the customer agrees to indemnify the Company against third-party claims only to the extent proximately caused by the customer's misuse, overloading, unauthorized modifications, failure to follow documented safety precautions or other legally attributable customer or third-party conduct.
This provision does not require the customer to indemnify the Company for the Company's own negligence, willful misconduct or other liability that cannot lawfully be transferred.
Any restrictions imposed by North Carolina law, including N.C. Gen. Stat. §22B-1 where applicable, control.
19. Communications
The Company may communicate concerning appointments, quotes, service updates, payment, completion agreements, signed documents, warranty matters and customer support.
Signing links may be manually shared through SMS or another existing customer communication channel. They are not sent by an automated text service.
Service communications are separate from promotional marketing messages.
20. Electronic Records and Signatures
The Company may offer electronically prepared, delivered, reviewed and signed documents.
Electronic signing is available when both parties agree to transact electronically and applicable legal requirements are satisfied.
The customer may be asked to review the complete agreement, confirm electronic-record consent, confirm the name and authority of the signer, acknowledge relevant safety disclosures, draw a handwritten signature, and select Sign & Accept.
The Company may retain the signed document and related transactional evidence, including server timestamps, agreement versions, signature data, IP-related records and an audit history.
An electronic signature is associated with the finalized agreement record.
The use of an electronic signature does not automatically verify personal identity or prove that every provision was read.
Where required, the Company will provide disclosures and procedures for obtaining paper records or declining electronic signing. The current paper request records the request and closes the link. It does not itself print or mail the paper.
21. Electronic Document Delivery and Customer Access
After finalization, a signed agreement may be available through a separate secure document link. That link is for that order. It is not a password account and it does not open unrelated orders.
Where a usable email address is available, the Company may send a PDF copy by email. That is not a guarantee the message will arrive in the inbox.
A document link may also appear in an existing customer chat when that chat is already tied to the same service order.
The customer is responsible for keeping access links private.
Temporary link expiration does not cancel the agreement or delete the retained service record. The current document link lasts 30 days. The customer can ask for another copy.
Customers may request a replacement copy through the Company's published contact channels, subject to reasonable identity or authorization checks. Those checks are a staff process, not a cryptographic identity proof.
22. Electronic Record Corrections and Disputes
Customers should report factual errors or disputed completion information as soon as reasonably possible.
A finalized signed document will not be silently modified.
Corrections may be documented in a linked supplementary record, corrected version or separately signed amendment as appropriate.
The original record remains preserved subject to lawful retention and privacy requirements.
A customer may request a paper copy or ask for assistance accessing electronic records.
23. Privacy and Security
Personal information, electronic signing evidence and customer document access are governed by the Privacy Policy.
The Company may use reasonable access controls and expiration periods for signing and document links.
No online communication system can guarantee absolute security.
24. Governing Law and Disputes
North Carolina law governs these Terms, subject to applicable federal law.
The parties are encouraged to communicate in good faith before initiating legal action.
Venue in Wake County, North Carolina, applies to the extent lawfully permitted.
Each party bears its own attorney fees unless otherwise provided by law or court order.
No mandatory arbitration or class-action waiver is introduced by this document.
25. Severability
If a provision is held unenforceable, the remaining provisions remain effective to the extent permitted by law.
26. Relationship Between Documents
The applicable pre-service Terms, required Addenda, approved Service Order and subsequent Service Completion Agreement form the relevant transaction records.
A Service Completion Agreement documents work, exceptions and acceptance after service. It does not automatically replace or retroactively modify pre-service authorizations.
In the event of conflict, precedence is given to a mutually approved specific amendment, the applicable service-specific Addendum for its subject, the authorized Service Order for scope and pricing, and otherwise these Terms.
Specific recorded completion facts and safety exceptions govern the factual completion record.
An existing signed agreement is not amended merely because the public website is updated.
27. Changes to Terms
The Company may publish updated Terms prospectively.
New versions must have identifiable effective dates.
The version accepted for an existing transaction remains documented.
Later updates do not retroactively replace previously signed records without applicable agreement or legal authority.
28. Contact
Furniture Assembly Pros of NC
Operated by Red-Snake Technology LLC
Holly Springs, North Carolina, USA
Service Hours: 9:00 AM–7:00 PM
Website: https://furnitureassemblync.com
Email: info@furnitureassemblync.com